Full Cycle Return Service Time Rules
1. Application Time Node
The after-sales valid period starts upon successful receipt of the package. Please complete the return application within the specified cycle. Timely application helps us quickly verify product status and improve after-sales efficiency.
2. Processing Time Node
After receiving your return application, our team will finish internal review within the shortest time and feed back the return address and operation tips. No long-term pending processing will occur for valid applications.
3. Logistics Time Node
After the application is approved, please send back the goods in a timely manner and upload the logistics tracking information. Timely logistics update can speed up warehouse receipt inspection and refund progress.
4. Refund Time Node
After warehouse inspection and confirmation, the refund will be initiated immediately. The whole settlement process is efficient and standardized, and you can check the fund status through your payment background in real time.